Order Entry Processor & Customer Service – Forest City Gear

The order management individual provides an important role in the customer service process. This position is responsible for processing in-coming orders from customers. Also responsible for communicating order information as requested by the customer including order status, expedite information, and order details.

Essential Job Functions:

  • Responsible for the daily processing of customer orders
  • Maintains the purchase order inbox
  • Creates and send purchase order acknowledgments
  • Responsible for providing timely responses to customer service inquiries including order status on a daily basis in the communication preferred by customers (fax, telephone, and/or email)
  • Creates sales orders based on incoming MC purchase orders
  • Process and enter MC jobs and forward to Engineering as necessary
  • Provides weekly status reports to relevant customers
  • Weekly maintenance duties of customer websites
  • Serves as the main point of customer contact for all make-complete (FC, PC, SC) customer correspondence
  • Receives customers’ orders via phone, email or hardcopy and enters and/or updates them in company ERP system as needed
  • Contact vendors for pricing and lead times when MC jobs are created—negotiate as necessary to meet customer demands
  • Review Pick List to sell overrun stock
  • Monitor and report delivery pull-ins
  • Update ERP system to change customer accounts for new and removed sales reps

Non-Essential Job Functions:

  • Cross-train with others as needed

Environmental Conditions:

  • Noise intensity level exposed with this job Moderate


  • Minimum 2 years’ experience in a customer service role
  • Strong oral and written communications skills
  • Teamwork ability and experience
  • Excellent data entry skills
  • Typing speed of 50 WPM minimum
  • Ability to build good relationships with team members and with customers

Physical Demands:

  • Ability to lift/carry less than 10 pounds
    • (upward pulling)
  • Lift/carry Occasionally
  • Stooping Occasionally
    • (bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles)
  • Reaching Frequently
    • (extending hands and arms in any direction including upward and downward)
  • Walking Occasionally
    • (with normal breaks)
  • Sitting Occasionally
    • (with normal breaks)
  • Standing Frequently
    • (with normal breaks)