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The Horsburgh & Scott Co. 

10th October 2018

Sales & Product Support /Customer Service

Job Title: Sales & Product Support /Customer Service    Exempt/Non-Exempt: Exempt


Location: The Horsburgh & Scott Co.                                Reports To: Director of Inside Sales




Provide product support enter orders and inquiries regarding H&S products and services.


Primary Responsibilities


  • Receive and process inquiries requests by customers, field sales personnel and internal/external sources.
  • Enter information about customers and inquiries into our quoting systems with accuracy and ensure that internal departments are well informed through verbal, written and/or electronic communications.
  • Track customer inquiries within the system and support customer expectations for receiving quotations.
  • Work with Inside Sales to assist in the selling process and securing new orders.
  • Become proficient in reference checking and capable to pull Bill of Materials (BOM) and drawings for all products.
  • Ability to read part drawings and a willingness to expand this requirement.
  • Support customers by generating Gearbox Maintenance Manuals.
  • Perform other administrative duties as assigned.


Knowledge and Skill Requirements


  • 2-5 years of experience working in manufacturing in a similar role.
  • Ability to effectively communicate with all levels (verbally/written). 
  • Outstanding problem solving and conflict resolution skills. 
  • Ability to prioritize and multi-task.
  • Proficient in Microsoft (Word, Excel, Outlook). As well as, ERP systems (preferably BaaN).


Applicants who are interested can contact:

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